Japanese cars continue to lead the US reliability rankings despite a rise in overall vehicle issues. Discover the latest JD Power findings now!
According to the newest JD Power reliability study, the overall number of problems reported per vehicle in the United States has hit its highest level since 2022. While the average American car is becoming less dependable, Japanese‑made models continue to dominate the list of the most reliable vehicles.
Reliability Gap Widens Between Luxury and Mainstream Brands
Luxury marques, on average, are now lagging behind mainstream brands when it comes to dependability. The gap is expanding as premium models register more complaints across key categories such as features, handling, infotainment screens, and overall driving experience.
Key Findings from JD Power
- Industry‑wide increase: The average PP100 score (the number of problems per 100 vehicles) rose by two points year‑over‑year to 204, indicating a higher frequency of issues reported after three years of ownership.
- Luxury segment average: 217 PP100, up eight points from the previous year.
- Japanese brands lead: Lexus topped the reliability chart with a record‑low 151 PP100, making it the most trustworthy brand in the study.
- Best mainstream performer: Buick secured second place overall with 160 PP100, the highest score among non‑luxury manufacturers.
- Other notable scores: Mini recorded 168 PP100 and Chevrolet 178 PP100.
Common Trouble Spots
Owners across a range of makes complained most frequently about smartphone connectivity. The problem is especially prevalent in models such as the Toyota Corolla, Toyota Camry, Subaru Crosstrek, Chevrolet Equinox, and Ram 1500. JD Power noted that issues with Bluetooth pairing, wireless charging, and manufacturer‑specific apps account for nearly half of all infotainment‑related complaints.
Exterior concerns also surfaced, with drivers reporting unusual noises and rattles that develop over time. These findings underscore the growing importance of long‑term ownership experience, as highlighted by JD Power’s performance director.
Expert Insight
“When customers keep a vehicle for many years, the long‑term ownership experience becomes more critical than ever,” said Jason Norton, JD Power’s Director of Automotive Performance Assessment. “Reliability isn’t just about the first few months—it’s about how the car holds up after hundreds of thousands of miles.”
What This Means for Buyers
If you’re weighing a new purchase, the data suggests that Japanese brands, and especially Lexus, are the safest bet for a trouble‑free ride. Meanwhile, if you gravitate toward luxury models, be prepared for a higher likelihood of dealing with feature‑related glitches.
Stay tuned for further updates as JD Power releases its annual follow‑up, and consider these reliability scores alongside your personal priorities—whether they’re performance, technology, or peace of mind.